If I don’t renew the monthly support plan, will i lose access to the WordPress theme i chose after activating the service?
No, even if you don’t renew the support plan, you will still retain access to the theme you selected.
What does unlimited edits mean?
If the chosen plan includes unlimited edits, you can request small changes such as content updates, installation of new plugins, theme changes, or the creation of new pages (with content provided in digital format).
This does not include the implementation of new features not provided by the theme or installed plugins, the creation of graphic materials such as logos or banners, writing content for the website, or building a website from scratch.
However, you can still submit your request to receive a quote for the work to be carried out..
Can i use the service on all the websites I want?
No, each support package is valid for one WordPress installation or website only, not for multiple sites.
What information is required to activate the service?
To activate the WordPress support service, you need to provide the login credentials for both your WordPress dashboard and your hosting control panel.
Do the support plans have a minimum duration?
The minimum duration of each package is one month, so you won’t be tied to any long-term commitment.
Discounts are available if you choose to activate a package with a quarterly, semi-annual, or annual duration. In this case, you can open a new ticket to receive a personalized quote based on the subscription period you prefer.
What is the average response time of each ticket?
Generally our support service is available from Monday to Friday, 09:00 to 18:00 (GMT+1), and we sometimes process queries outside of these hours too. Response time can be as fast as a few minutes, but we try to answer all queries within 24 hours.