Why can i choose the price of this item?
You can purchase the product at any price you like, as we will be focusing on new products and will no longer provide support for older ones. However, we will continue to release major updates to ensure compatibility with the new versions of WordPress
I recently purchased this theme, what happens to my subscription?
Your subscription and support service will remain active until the expiration date
How i can purchase the theme?
You can purchase the theme using PayPal. It is not necessary to have an account, just a credit or debit card to process the payment with.
How i can download and install the theme?
To download and install our WordPress themes, please follow our
videotutorial
How to solve this message: The package could not be installed
The package could not be installed. The theme is missing the style.css stylesheet. Theme install failedTo resolve this error, you must first extract the download package. After this, install the extracted archive folder into Wordpress themes. (Do not install the original download package file.)
Which email will my order details be sent to?
Your order details and instructions for downloading the theme will be sent to the same email address that was used when making the purchase through PayPal.
I bought the theme but i did not receive any email.
After the purchase, our system will send two emails to your PayPal email address. The first email will provide you with the details of your order, and the second email will provide the username and password for downloading your theme from the ThemeinProgress website
We recommend that you check your spam folder, as our emails can sometimes end up in there by mistake
In case you have not received an email from ThemeinProgress within 24 hours, please contact us by sending an email to info@wpinprogress.com and we will resend you the login details manually
After receiving our email with your account details you have immediate access to your downloads. We will also use your PayPal email address to contact you, and therefore recommend that you use your main email address when purchasing
You can also reset your password for ThemeinProgress.com in the future, using your PayPal email address as your username, from this link https://www.themeinprogress.com/login/?action=lostpassword
Can i use your themes for a commercial project?
Absolutely, yes! You are welcome to use our themes for commercial projects.
Can i change the language of the theme?
Yes. We recommend the free application ‘Poedit’ for translating the theme.
What is the average response time of premium support?
Generally our support service is available from Monday to Friday, 09:00 to 18:00 (GMT+1), and we sometimes process queries outside of these hours too. Response time can be as fast as a few minutes, but we try to answer all queries within 24 hours.
What are the requests that i can send to your support service?
Requests can be include general queries, bug reports and even little customisations of the theme. We also provide the additional flexibility of adding new features or more advanced customisations to the theme, priced at an hourly rate depending on the request.
