How i can purchase the plugin?
You can purchase the plugin using PayPal. It is not necessary to have an account, just a credit or debit card to process the payment with.
Which email will my order details be sent to?
Your order details and instructions for downloading the plugin will be sent to the same email address that was used when making the purchase through PayPal.
I bought the plugin but i did not receive any email.
After the purchase, our system will send two emails to your PayPal email address. The first email will provide you with the details of your order, and the second email will provide the username and password for downloading your plugin from the ThemeinProgress website
We recommend that you check your spam folder, as our emails can sometimes end up in there by mistake
In case you have not received an email from ThemeinProgress within 24 hours, please contact us by sending an email to firstname.lastname@example.org and we will resend you the login details manually
After receiving our email with your account details you have immediate access to our downloads. We will also use your PayPal email address to contact you, and therefore recommend that you use your main email address when purchasing
You can also reset your password for ThemeinProgress.com in the future, using your PayPal email address as your username, from this link https://www.themeinprogress.com/login/?action=lostpassword
Can i use your plugins for a commercial project?
Absolutely, yes! You are welcome to use our plugins for commercial projects.
Can i change the language of the plugin?
Yes. We recommend the free application ‘Poedit’ for translating the plugin.
What happens when my license expires?
If your license key has expired, you can still use the item you have purchased, however you are not able to configure our item from the option panel.
What is the average response time of premium support?
Generally our support service is available from Monday to Friday, 09:00 to 18:00 (GMT+1), and we sometimes process queries outside of these hours too. Response time can be as fast as a few minutes, but we try to answer all queries within 24 hours.
What are the requests that i can send to your support service?
Requests can be include general queries, bug reports and even little customisations of the plugin. We also provide the additional flexibility of adding new features or more advanced customisations to the plugin, priced at an hourly rate depending on the request.