Find clear answers about access periods, updates, support coverage and licensing
Do i need a license key to use the theme?
In the current version, the license key is required to activate the premium features and enable automatic updates.
For this reason, we recommend downloading and installing the activation plugin included with your purchase.
This ensures that the theme can be correctly activated and used even after your access period expires.
In a future update, this limitation will be removed.
Once updated, the license key will be used only to enable automatic updates, and the activation plugin will no longer be required.
What happens if i don’t install the activation plugin?
It depends on whether the license key is active or not.
- If the license key is active, the activation plugin is not required. The theme will work correctly and automatic updates will be available.
- If the license key is not active, the activation plugin is required in the current version to allow the theme to be used correctly.
The activation plugin was introduced to handle license verification issues that can occur on some hosting environments.
In a future update, this limitation will be removed.
I activated the access, but i did not receive any email.
How i can download and install each WordPress theme?
To download and install our WordPress themes, please follow our videotutorial
How to solve this message: The package could not be installed
The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed
To resolve this error, you must first extract the download package. After this, install the extracted archive folder into Wordpress themes. (Do not install the original download package file.)
Which email will my order details be sent to?
Your order details and instructions for downloading the theme will be sent to the same email address that was used when making the purchase through PayPal.
Can i keep using the theme after my access expires?
Yes. Once downloaded, you can continue using the theme on your websites without limitations.
Access duration applies only to downloads, updates and support.
What does the access period include?
During the access period selected at checkout, you can download updates and receive support.
After the access period ends, you can continue using the latest version you downloaded.
Can i use the themes on multiple websites?
Yes, all themes are GPL licensed and can be used on unlimited websites.
How many websites are covered by support?
Support coverage refers only to the number of websites for which you can request assistance.
The number of supported websites depends on the access period selected at checkout.
Is support included?
Yes. Support is included during the access period and covers bug reports and usage-related questions.
What is the average response time of premium support?
Support is available Monday to Friday, 09:00–18:00 (GMT+1). We try to answer all queries within 24 hours.
What are the requests that i can send to your support service?
Requests can include general queries, bug reports, and small customisations. Advanced customisations are billed hourly.
Are future themes included?
Future themes are included depending on the selected access period.
Annual and lifetime access plans include themes released during the active access period.
Is this a subscription?
No. All access plans are one-time payments and do not include automatic renewals.
Is there a money-back guarantee?
Yes. All purchases are covered by a 30-day money-back guarantee
